Event submitted by Event Log Doctor
Event ID:
9842
Source:
MSExchangeIS Mailbox
Category:
Content Indexing

Message:
Function CISearch::EcGetRowsetAndAccessor detected that content indexing was disabled for database "Mailbox Database 1144709849" because of error "0x80041820" from MSSearch.






Solution by Event Log Doctor

2014-12-11 17:18:40 UTC

We would see this error on an Exchange 2010 server every time somebody would search for an email on a mobile device (e.g. iPhone). The search would not return any results beyond emails already stored on the device.

Running

setup /preparead
setup /prepareschema

from the Exchange Server 2010 SP3 and subsequently restarting the

- Microsoft Exchange Search Indexer
- Microsoft Exchange Information Store

services resolved the issue. See additional links for more details.



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Solution

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