Event submitted by Event Log Doctor
Event ID:
11708
Source:
MsiInstaller

Message:
Product: J2SE Runtime Environment 5.0 Update 4 -- Installation failed.





Solution by Event Log Doctor

2005-08-20 21:29:01 UTC

We got this event when trying to install the latest Java runtime engine on a Windows Server 2003 running Terminal Services while connected remotely through RDP.

Even though we were logged in as an Administrator, we got the popup "Only administrators have permission to add, remove, or configure server software during a Terminal services remote session. If you want to install or configure software on the server, contact your network administrator."

To resolve this error, create the following registry value:

Key: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Name: EnableAdminTSRemote
Type: DWORD
Value: 1

You should then be able to install the package. Apparently, some MSI packages suffer from this problem and need this registry value to be present and set to 1.


Solution by Anonymous

2007-09-09 17:58:15 UTC

Thanks! That worked perfectly...


Solution by Anonymous

2009-09-16 23:42:49 UTC

Thanks this worked for me as well! Weird...


Solution by Anonymous

2009-10-23 08:22:42 UTC

I encounter the same problem and i am using vista.
i cant find the Key: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
so I cant create for it
is it a different location in vista?
thx~


Solution by Anonymous

2010-07-14 02:30:47 UTC

i am facing same issues but my server registry already has that key but it still happen. any idea?



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